Back Office
Transcription – Medical, Legal, and Other
GlobalCom BPO Services offers transcription services in both legal and medical fields. Our specialists are educated and trained specifically in these fields. Leveraging offshore talent or a blended model can drastically reduce your costs.
Data Entry
Reduce the costs and turn-around time of data entry by utilizing our services for order entry, receivables management, and other paper inputs. In addition to our specialists who are trained for quick data encoding, GlobleCom utilizes customized software to ensure accuracy and reduce your costs
Third-Party Verification
In many environments, it is a necessity to provide third-party verification to protect your company and your customers. GlobalCom offers 3rd party services that save money and provide quick, valid results that go beyond one call. It isn’t enough to catch an incorrect call, our approach is to identify trends, provide feedback to your manager’s so they can take action where appropriate to ensure mistakes are not repeated.
Customer Experience – Voice of Customer (VOC)
How do you measure the customer experience? Knowing that your customers are receiving the best service is critical. GlobalCom has many options to measure your VOC. Whether you chose an aftercall survey, during call survey, follow up survey via call, or email we can customize an approach to fit your business and budget. Many businesses have created revenue streams by providing a follow-up service call to customers to foster long-term customer relationships and offer additional service or product to enhance the consumer experience!
