Why Choose Us
Benefits to our Clients
- Optimize capital expenditure: Unlock funds currently tied up in your existing contact centers, allowing for more lucrative investments in other areas of your enterprise
- Prioritize Your Core Business: With finite resources, businesses must allocate their time wisely. Outsourcing enables leaders to reclaim valuable time for activities that directly benefit customers, drive revenue, and expand the business.
- Enhance Customer Care Metrics: Achieving flawless staffing around the clock is challenging for any contact center. Collaborating with the right outsourcing partner can assist in sustaining optimal in-house staffing while directing overflow calls to proficient agents.
- Enhance Efficiency: Internal solutions often entail ongoing costs and divert attention from the company’s primary objectives. Partnering with the appropriate outsourcing contact center can yield the advantages of economies of scale and enable the utilization of industry-leading practices to boost profitability
- Redundancy: Alongside global redundancy, each site features UPS backup for servers, workstations, and phones, as well as a gasoline-powered generator stocked with a 14-day fuel supply to ensure uninterrupted operations during prolonged power outages.
Our People
At GlobalCom, our team embodies excellence: Our offshore and nearshore call center specialists are college-educated professionals dedicated to efficiency and delivering top-tier Contact Center service. Our members don’t just pursue jobs; they forge careers with us. This approach allows us to foster a seamlessly integrated team that becomes an invaluable extension of our clients’ teams.
Our Pricing
We provide pricing solutions that are not only highly competitive but also offer the flexibility of domestic, nearshore, and offshore services. Our range of pricing models includes hourly rates, per connect minute, and incentive-based structures. Moreover, we are pleased to collaborate with you in crafting hybrid pricing solutions tailored to meet your specific business needs